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- Pay attention to people’s need for personal space.
- Speak softly within the space and respect other people’s sessions.
- Please do not enter rooms when a session is in progress unless invited.
- If someone is deaf, maintain eye contact with them when you are communicating. They are the person you are talking to, kindly refer to them directly.
- If someone has a visual disability, identify yourself and anyone else who is with you by introducing yourself and establishing your spatial relation with the person. If talking to someone else other than the blind person, make it clear who you are speaking to by addressing them by name.
- If you think someone needs assistance, you should ask first before offering it. The person may accept it or not. Either way is okay. Do not assume they cannot do something on their own. Let them make that call.
- If you think someone needs assistance, you should ask first before offering it. The person may accept it or not. Either way is okay. Do not assume they cannot do something on their own. Let them make that call.
- If you witness someone becoming distressed, please only intervene and assist if help is called for by a parent, guardian or carer. Avoid intruding no matter how much you wish to help the situation.
- Avoid words like ‘ love’, ‘darling’ or ‘dear’, or even in Maltese, words like ’sabiħ’, ‘qalbi’ or ‘ħanini’. These can be felt informal and patronising for the person you are addressing. People with learning disabilities grow up and become adults like everyone else.
- Sometimes people may have impairments that affect the way they speak. If you are having problems understanding what someone says, ask them to repeat what they said. Be honest. Be polite.
- If someone is in a wheelchair, make sure you converse with them at eye level. This may mean pulling up a chair. Do not bend over, kneel, or lean to talk to them. Also, do not lean on the wheelchair as support. If you cannot sit down, it’s okay to stand. Just look them in the eye.
- Never pat people in wheelchairs on the head or on the shoulders unless you have their permission.
- Physical contact should not be assumed acceptable with someone, just because they have an impairment or disability.
- Do not guide/push/go arm in arm with people with disabilities unless you have their permission.
- To get the attention of a person who has a hearing disability, aim to catch eye contact by raising hand or tapping lightly. Speak slowly and clearly so the person can read your lips. Don’t block the view of your mouth. Speak in normal tones. Please do not shout.
- For the safety of our service-users, please make sure to keep gate closed at all times.
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Call for Volunteers
The Malta Trust Foundation is looking for volunteers who want to be part of the Programm Tbissima Team. About Programm Tbissima:...